Help Centre
information and guidance on using our app, including troubleshooting tips and feature explanations.
General
Welcome! Whether you’re a new user or an experienced one, we’re here to assist you in getting the most out of our app. If you can’t find the answer you’re looking for, feel free to contact us for further assistance.
Help | General | Pricing
Get help with pricing related issues in the pricing section of the help center.
Help | General | Definitions
Learn the definitions of industry words, such as “AR”, “VR”, “MR”, “XR”, “metaverse”, “crypto”, “web 3.0”, “VR Video” and more.
Help | General | AR Business Card
Learn more about AR business cards here! AR recognition images enable the AR & VR Viewer app to accurately recognize and display augmented reality content on…
Help | General | QR Codes
The AR & VR Viewer app uses QR codes to quickly and easily bring business cards to life with video. Users simply scan the QR code…
Help | General | Features
Get help with feature-related issues in the features section of the help center.
Help | General | Definitions
Learn the definitions of industry words, such as “AR”, “VR”, “MR”, “XR”, “metaverse”, “crypto”, “web 3.0”, “VR Video” and more.
Help | General | Features
Get help with feature-related issues in the features section of the help center.
Help | General | Pricing
Get help with pricing related issues in the pricing section of the help center.
Help | General | QR Codes
The AR & VR Viewer app uses QR codes to quickly and easily bring business cards to life with video. Users simply scan the QR…
Help | General | AR Business Card
Learn more about AR business cards here! AR recognition images enable the AR & VR Viewer app to accurately recognize and display augmented reality content…
Home Screen | HELP
Subscription Screen
Lets users redeem promo codes, look at subscription options, manage a subscription, see feature demo videos, and access additional subscription info.
Startup Screen
The startup screen in the AR & VR Viewer app is the initial screen that appears when the app is launched. It provides several options for…
About Menu
“About” submenu button found in the Main Menu. Contains buttons for the following features: “How-To Videos”, “EULA”, “Privacy Policy” and more.
Files Screen
Demo VR on demand and browse various immersive 360° VR videos instantly. Re-experience VR videos from anywhere. Delete VR video files saved locally. The Files screen…
Settings Menu
“Settings” submenu button found in the Main Menu. Contains buttons for the following features: “Disable/Enable Help”, “Files” and “People Occlusion”.
Files Screen
Demo VR on demand and browse various immersive 360° VR videos instantly. Re-experience VR videos from anywhere. Delete VR video files saved locally. The Files…
Subscription Screen
Lets users redeem promo codes, look at subscription options, manage a subscription, see feature demo videos, and access additional subscription info.
About Menu
“About” submenu button found in the Main Menu. Contains buttons for the following features: “How-To Videos”, “EULA”, “Privacy Policy” and more.
Settings Menu
“Settings” submenu button found in the Main Menu. Contains buttons for the following features: “Disable/Enable Help”, “Files” and “People Occlusion”.
Startup Screen
The startup screen in the AR & VR Viewer app is the initial screen that appears when the app is launched. It provides several options…
View AR Screen | HELP
Interactive Buttons
The View AR screen lets users interact with immersive XR experiences like never before with multipurpose AR buttons. Multipurpose AR buttons let you call/text a number…
Smart Coaching UI
The View AR screen displays a viewfinder in the center of the screen that is equipped with responsive smart coaching. This helps the user intuitively understand…
VR Video Playback
Fully-featured VR video player that lets you Look Around VR by Tilting iPhone, Tap and Drag to Look Around, Look Around VR While Video is Paused…
Flashlight
The View AR screen has a flashlight button that toggles the flashlight on/off to explore XR experiences in any time/place — even in dark or dimly…
AR Viewing
The View AR screen is built with state-of-the-art AR viewing capabilities. See pictures come alive with video, interact with multipurpose interactive AR buttons, see 3D models…
Screen Recording
The View AR screen is equipped with an easy-to-use screen recording feature. Just press the record button at the top of the screen and it turns…
VR Video Playback
Fully-featured VR video player that lets you Look Around VR by Tilting iPhone, Tap and Drag to Look Around, Look Around VR While Video is…
Interactive Buttons
The View AR screen lets users interact with immersive XR experiences like never before with multipurpose AR buttons. Multipurpose AR buttons let you call/text a…
AR Viewing
The View AR screen is built with state-of-the-art AR viewing capabilities. See pictures come alive with video, interact with multipurpose interactive AR buttons, see 3D…
Screen Recording
The View AR screen is equipped with an easy-to-use screen recording feature. Just press the record button at the top of the screen and it…
Flashlight
The View AR screen has a flashlight button that toggles the flashlight on/off to explore XR experiences in any time/place — even in dark or…
Smart Coaching UI
The View AR screen displays a viewfinder in the center of the screen that is equipped with responsive smart coaching. This helps the user intuitively…
Create Screen | HELP
Help | Basics | Projects
Get help with all things related to using the project selection screen.
Help | Basics | Video Selection
Get help with all things related to using the project selection screen.
Help | Basics | Modifiers
Get help with all things related to using the Modifiers feature.
Help | Basics | Image Selection
Get help with all things related to using the project selection screen.
Help | Basics | Advanced Pane
Get help with all things related to using the Advanced Features pane.
Help | Basics | Smart QR code
Get help with all things related to using the Smart QR Code feature.
Help | Basics | Video Selection
Get help with all things related to using the project selection screen.
Help | Basics | Advanced Pane
Get help with all things related to using the Advanced Features pane.
Help | Basics | Modifiers
Get help with all things related to using the Modifiers feature.
Help | Basics | Smart QR code
Get help with all things related to using the Smart QR Code feature.
Help | Basics | Image Selection
Get help with all things related to using the project selection screen.
Help | Basics | Projects
Get help with all things related to using the project selection screen.
Add-Contact AR Button Editor | HELP
Help | Contact Info | Select Contact Info
Get help with all things related to using the Select Contact Info feature.
Help | Contact Info | Contact Image
Get help with all things related to using the Contact Image Saving feature.
Help | Contact Info | Contact AR Button
Get help with all things related to using the Contact AR Button feature.
Help | Contact Info | Contact Image
Get help with all things related to using the Contact Image Saving feature.
Help | Contact Info | Contact AR Button
Get help with all things related to using the Contact AR Button feature.
Help | Contact Info | Select Contact Info
Get help with all things related to using the Select Contact Info feature.
Website AR Buttons (x 4) | HELP
Help | AR Buttons | Color
Get help with all things related to using the AR Button Color feature.
Help | AR Buttons | Editor
Get help with all things related to using the AR Button Editor Pane feature.
Help | AR Buttons | Manager
Get help with all things related to using the AR Button Manager Pane feature.
Help | AR Buttons | Style
Get help with all things related to using the AR Button Style feature.
Help | AR Buttons | Style
Get help with all things related to using the AR Button Style feature.
Help | AR Buttons | Color
Get help with all things related to using the AR Button Color feature.
Help | AR Buttons | Editor
Get help with all things related to using the AR Button Editor Pane feature.
Help | AR Buttons | Manager
Get help with all things related to using the AR Button Manager Pane feature.
3D Graphics | HELP
Help | 3D Model | Presentation Settings
Get help with all things related to using the 3D Model presentation features.
Help | 3D Model | Manager
Get help with all things related to using the 3D Model Manager feature.
Help | 3D Model | Editor
Get help with all things related to using the 3D Model editing features.
Help | 3D Model | Presentation Settings
Get help with all things related to using the 3D Model presentation features.
Help | 3D Model | Editor
Get help with all things related to using the 3D Model editing features.
Help | 3D Model | Manager
Get help with all things related to using the 3D Model Manager feature.
Push Notifications | HELP
Help | Push Notification | Actions
Get help with all things related to using the push notification actions.
Help | Push Notification | Basics
Get help with all things related to using the push notification basics features.
Help | Push Notification | Rich Media
Get help with all things related to using the push notification rich media features.
Help | Push Notification | Actions
Get help with all things related to using the push notification actions.
Help | Push Notification | Rich Media
Get help with all things related to using the push notification rich media features.
Help | Push Notification | Basics
Get help with all things related to using the push notification basics features.
Immersive 360° VR Video | HELP
Help | Virtual Reality | Manager
Get help with all things related to using the VR video manager pane in the Virtual Reality screen.
Help | Virtual Reality | Rotation
Get help with all things related to using the VR video rotation settings in the Virtual Reality screen.
Help | Virtual Reality | Button Color
Get help with all things related to using the VR video button color features in the Virtual Reality screen.
Help | Virtual Reality | Rotation
Get help with all things related to using the VR video rotation settings in the Virtual Reality screen.
Help | Virtual Reality | Button Color
Get help with all things related to using the VR video button color features in the Virtual Reality screen.
Help | Virtual Reality | Manager
Get help with all things related to using the VR video manager pane in the Virtual Reality screen.